Handled complies with the relevant laws based on the Privacy Act 1988 to protect the privacy of your information. We have strict policies on how we collect, use, store, disclose and dispose of your personal information.
Your information can only be viewed by authorised staff who have signed a confidentiality agreement as part of their employment contract.
This privacy policy aims to clearly outline:
Personal information is any information that can be used to personally identify you. This may include you name, address, email address, telephone number, or occupation.
Sensitive information is personal information that includes information or an opinion about an individual, such as health and genetic information.
Handled treats your personal and sensitive information in the same way, so for the remainder of this document, both will be referred to as “Personal information.”
The Personal Information that Handled collects and stores may include:
Handled only collects your Personal Information that is reasonably necessary for us to provide health services to you. It may be also be used:
For staff education and training
Handled will collect your personal information in a fair, lawful and non-intrusive way including:
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We may also collect personal information from third parties including:
Your personal information will not be shared, sold, rented or disclosed other than described in this policy or as permitted under the Privacy Act 1988.
It is your choice as to whether you wish to disclose your personal information, however, if you choose not to, we may not be able to provide you with the best possible services. You may also have an inaccurate diagnosis, assessment of function or incomplete treatment.
At any time,you can decide not to have any personal information disclosed to a third party as stated or allow any third party access to or be informed about your personal information or circumstances.
If you decide to be treated with an alternative health care provider who requires access your personal/health information, you will need to provide us with written authorisation to transfer this information to the alternative health service.
We store your information in an electronic record system that is password protected and has restricted access to authorised staff only.
In some cases your personal information may be stored at Handled as hard copy records, paper records, as x-rays, CT scans, photos or videos. We store all of this data securely and have strict protocols to ensure it is protected from misuse, loss, interference or unauthorised access.
When your personal information is no longer necessary for healthcare purposes, we will responsibly de-identify and securely dispose of it.
If you believe that your personal information is inaccurate, you may contact us at any time via phone or email to request it to be corrected or updated.
Under the Privacy Act you have a right to access your personal information. We require your request to be completed in writing and may require identification from you before releasing your information.
You may be charged a small administration fee to cover the cost of providing information to you, and will be advised of this on your request for the information.
In some cases we may not be able to provide your with the requested information if it breaches someone else’s privacy or results in a breach of confidentiality.
You have a right to request to stop receiving unwanted direct market material.
If you feel that your privacy has been breached, please get in touch with us via email so we can investigate your complaint. We will endeavour to notify you in writing as to the outcome of our investigation within 30 days of the original complaint.
If you remain dissatified with our response, you have the option to reach out to us directly to address any additional concerns. Alternatively, you can lodge a complaint with the Australian Information Commissioner by visiting www.oaic.gov.au or calling 1300 363 992.
Our website may contain links to other third party sites that are not operated by us. We do not guarantee website links or policy of authorised third parties. We advise you to review the Privacy Policy of every website you visit.
Given that our website is connected to the internet, which inherently lacks security, we cannot assure the safety of informatino your transmit to us online. Additionally, we cannot guarantee that the date you provide won’t be intercepted during internet transmission. Therefore, any personal or other information you share with us online is done so at your own risk.
For any further information regarding this policy, you can contact us via the following avenues:
Phone: 0405 886 039
Email: admin@handledtherapy.com.au
